We want to ensure that you are happy with the quality and fit of the item you purchase from us! Please contact us by email, instagram or facebook to talk about fit. We are happy to help! @thetackshoppe.com

PLEASE NOTE WE DO NOT STOCK ALL SIZES IN STORE AT ALL TIMES. SOME PRODUCTS MAY BE A SPECIAL ORDER. YOUR ONLINE ORDER MAY TAKE BETWEEN 2-10 WEEKS TO ARRIVE DEPENDING ON AVAILABILITY.

PLEASE EMAIL US @ Tackshoppecolllingwood@gmail.com IF YOU WOULD LIKE TO CHECK ORDER TIME OR FOR ANY INQUIRES.

WE ARE CURRENTLY EXPERIENCING SOME SHIPPING DELAYS BECAUSE OF THE CANADA POST STRIKE. PLEASE BE PATIENT AS WE FIND AN ALTERNATIVE SOLUTION.

SHIPPING:

International shipping available! We ship all of our products insured and safely packaged. Please inquire (tackshoppecollingwood@gmail.com) regarding shipping timelines outside of Canada and the USA. If you require express post, or next day shipping please contact us directly and we can arrange this.

Please allow extra time for us to get your item to you due to the delays at Canada Post.  It should only be a couple of extra days as Canada Post is working very hard to ensure that your package gets to you safely and quickly!

RETURNS:

If you need to return an item please email tackshoppecollingwood@gmail.com to inform us of the reason for returning the item. Returns will be accepted provided we are notified of the return, the item is unused, has original tags on and packaging. Full refunds can be issued within 30 days of purchase with a copy of the receipt/confirmation email. After 30 days we can no longer offer an exchange/refund/return. Shipping charges are non-refundable. We do not offer returns on books, helmets, personalized items, or special order items (custom). If you mail your item to us without contacting us first and it is past the 30 day return policy, we will not be issuing you a refund. 

Exchanges will be accepted provided the item is unused, and has original tags and packaging. We do not cover the return shipping of the item.

If you are returning the item due to a defect or because you received the wrong item, we will cover the shipping costs.

ALL SALE ITEMS ARE FINAL SALE 

Please contact us with any questions --> tackshoppecollingwood@gmail.com

MAILING ADDRESS:

The Tack Shoppe

PO Box 27

Nottawa, Ontario, Canada

L0M 1P0